So it was sort of a nice temperature-wise day on Friday, meaning …<\/p>\n
Snow and ice were thawing so it was inevitable that my broadband cable connectioooooon would crash.<\/p>\n
As it happens ever time it warms up … there’s an exposed connection out there someplace,<\/p>\n
That causes me to lose my connection for 6 or more hours at a time,<\/p>\n
Whenever things are melting.<\/p>\n
Unfortunately, as I have mentioned before<\/a> … by the time my broadband provider can get a technician out here three of four days later,<\/p>\n Things are either refrozen or dried out and the problem is solved. But according to the first tech support person on the phone,<\/p>\n The service log at my residence says the same things multiple times,<\/p>\n “Service was restored before arrival. I’m a lazy piece of Bantha fodder so I left without checking the connections the customer requested.<\/i>”<\/p>\n Surprisingly, it wasn’t even the same technician that wrote that each time. \ud83d\ude42<\/p>\n Must be a standard Comcast<\/a> procedure.<\/p>\n Anyways … so without broadband again …<\/p>\n I call technical support working my way through the menu prompts, remembering not to provide my real home phone number at any time …<\/p>\n And explain the problem.<\/p>\n Then, for the first time ever, I’m told …<\/p>\n “You’ll have to call the cable group, this is a cable problem.<\/i>”<\/p>\n “I’m aware it’s a cable problem, but I don’t have cable service, just broadband.<\/i>”<\/p>\n “Let me put you on hold one moment.<\/i>”<\/p>\n “No ma’am, you’ll still have to call the cable technical support line.<\/i>”<\/p>\n “Okay.<\/i>”<\/p>\n Whatever.<\/p>\n So I then cwalled the cable technical support line …<\/p>\n And eventually got in touch with Eleanor.<\/p>\n “Please give me your home phone number.<\/i>”<\/p>\n Which I provided honestly this time.<\/p>\n “I can’t discuss this account with you without an account number.<\/i>”<\/p>\n “But I don’t have cable service, just broadband. I can give you that account number. Broadband tech support told me to call you.<\/i>”<\/p>\n “Well, they shouldn’t have. Why did they have you call us?<\/i>”<\/p>\n “I dunna know, maybe because they were feeling particularly insecure about their own abilities at the time I requested their assistance.<\/i>”<\/p>\n “They shouldn’t have directed you to call cable support.<\/i>”<\/p>\n “Trust me, I’m on the same page with that.<\/i>”<\/p>\n “Your account doesn’t even have a personal ID … I just can’t discuss it with you.<\/i>”<\/p>\n “Well, that’s probably because I don’t have cable service, unless you randomly give personal ID numbers to everyone, regardless of their inclusion in your collective or not.<\/i>”<\/p>\n “What’s the name and address on the account?<\/i>”<\/p>\n “Joe Hairdy and my address is … <\/i>”<\/p>\n “And your name?<\/i>”<\/p>\n
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\nNow in the past I’ve asked them to check the connections anyways when they get out,<\/p>\n