I certainly have a very confrontational relationship with the cable company …<\/p>\n
Though I often use the word “hate” in passing … I “hate” very few …<\/p>\n
But I completely loathe the cable company.<\/p>\n
However, I am a sell-out …<\/p>\n
I use cable for my broadband at home.<\/p>\n
And yesterday … my connectioooon went down … and though I suspected what the problem was … I went through the standard self-diags to evaluate … all coming back neg which reinforced my previous conclusion … there’s an exposed, loose connection outside … in times of heavy rain, Shaft snow or a thaw … I will lose my connection for about 6 hours on average. Of course, when I call the cable company … it’s the standard … blah, blah, blah … it’s my problem … I own my own modem, so if they have to come out and it’s not the outside line, they’ll charge me … am I sure I checked this … did I do that … we can’t get anyone out there until tomorrow afternoon.<\/p>\n
Fine. Whatever.<\/p>\n
Now, I knew full well that by the time they showed up … it’d be back and working.<\/p>\n
Which it was … when I got home last night … things were moving nicely.<\/p>\n
So this morning I called Comcast Technical support to tell them …
\n
\nIt’s working, they don’t need to come out. I won’t be there. But if they’d still like to come check out the exterior connections … they could and call me if they have any questioooons.<\/p>\n
Hey, even though I loathe the cable company … I don’t loathe the repairman … there’s no need for him\/her to make the trip when it’s back working.<\/p>\n
Press 1 for Cable Service<\/i><\/p>\n
Press 2 for Internet<\/i><\/p>\n
2<\/p>\n
Press 1 if you are call from your home phone<\/i><\/p>\n
Press 2 if you are call from another phone<\/i><\/p>\n
2<\/p>\n
Please enter your home phone number, area code first<\/i><\/p>\n
[I punched in my real home phone number]<\/p>\n
Press 1 for new service<\/i><\/p>\n
Press 2 to change your service<\/i><\/p>\n
Press 3 for technical support<\/i><\/p>\n
3<\/p>\n
Hello, my name is Raul … can I please have your home phone number, area code first.<\/i><\/p>\n
Hmmmm … what the … I just punched it … did they just ask me to amuse themselves … keep me occupied … does it even transfer to anyone … is it just a wasted question … could I just punch in any number? I was perplexed.<\/p>\n
Anyways, I tell him my home phone number and that my connection is back working and then hang up.<\/p>\n
But I’m still bothered by the redundacy of the inquiry …<\/p>\n
So I decided to perform a test.<\/p>\n
I dialed 1-888-262-6300 (Comcast’s Service line).<\/p>\n
Press 1 for Cable Service<\/i><\/p>\n
Press 2 for Internet<\/i><\/p>\n
2<\/p>\n
Press 1 if you are call from your home phone<\/i><\/p>\n
Press 2 if you are call from another phone<\/i><\/p>\n
2<\/p>\n
Please enter your home phone number, area code first<\/i><\/p>\n
This time I entered Comcast’s Service line … 888-262-6300<\/p>\n
Press 1 for new service<\/i><\/p>\n
Press 2 to change your service<\/i><\/p>\n
Press 3 for technical support<\/i><\/p>\n
3<\/p>\n
Hello, my name is Milifont … can I please have your home phone number, area code first.<\/i><\/p>\n
I gave Milifont my real home phone number.<\/p>\n
Thank you. And how may I help you today.<\/i><\/p>\n
Hmmm … no mention whatsoever of the inconsistent submission of home telephone numbers. Curious.<\/p>\n
“Goodness gracious,<\/i>” (yeah, I really said that … totally made me laugh) … “it looks like you already did … I’m back on-line. Thank you !<\/i>”<\/p>\n
For future reference … I’m not going to bother punching in my real home phone number again.<\/p>\n
I really have to find other ways to amuse myself on the drive into the office. \ud83d\ude42<\/p>\n","protected":false},"excerpt":{"rendered":"
I certainly have a very confrontational relationship with the cable company … Though I often use the word “hate” in passing … I “hate” very few … But I completely loathe the cable company. However, I am a sell-out … I use cable for my broadband at home. And yesterday … my connectioooon went down…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[139],"tags":[],"taxonomy_info":{"category":[{"value":139,"label":"General"}]},"featured_image_src_large":false,"author_info":{"display_name":"Amy","author_link":"https:\/\/amynews.com\/author\/amy\/"},"comment_info":0,"category_info":[{"term_id":139,"name":"General","slug":"general","term_group":0,"term_taxonomy_id":143,"taxonomy":"category","description":"","parent":0,"count":775,"filter":"raw","cat_ID":139,"category_count":775,"category_description":"","cat_name":"General","category_nicename":"general","category_parent":0}],"tag_info":false,"_links":{"self":[{"href":"https:\/\/amynews.com\/wp-json\/wp\/v2\/posts\/766"}],"collection":[{"href":"https:\/\/amynews.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/amynews.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/amynews.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amynews.com\/wp-json\/wp\/v2\/comments?post=766"}],"version-history":[{"count":0,"href":"https:\/\/amynews.com\/wp-json\/wp\/v2\/posts\/766\/revisions"}],"wp:attachment":[{"href":"https:\/\/amynews.com\/wp-json\/wp\/v2\/media?parent=766"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/amynews.com\/wp-json\/wp\/v2\/categories?post=766"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/amynews.com\/wp-json\/wp\/v2\/tags?post=766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}