Lately I’ve been in the process of changing my name on some of my identifiers …<\/p>\n
And have been making calls here and there,<\/p>\n
Really not encountering any problems at all in the least.<\/p>\n
But then I called American Express<\/a> …<\/p>\n My personal card of choice.<\/p>\n Yeah, I know …<\/p>\n I pay a premium every year for the cost of membership …<\/p>\n Which some might say is dumb,<\/p>\n But I do get the following benefits …<\/p>\n 1.) Americans working the customer support lines.<\/p>\n 2.) Americans working the customer support lines.<\/p>\n 3.) Americans working the customer support lines.<\/p>\n Whatever premium I pay each year,<\/p>\n For the privilege of membership … Seriously … it is such a pleasure to deal with someone that isn’t an outsourced drone who doesn’t speak American, English or Australian as a first, second or third language.<\/p>\n Recently I spoke with my American Express customer service representative Stacie …<\/p>\n “Hello Mr. Hairdy, how may I help you today?<\/i>”<\/p>\n “Well, this is a bit of a unique request … I’m in the process of transitioning from living as a male to living as a female, so we need to finally take care of some paperwork there and get my primary card changed into my new name, but I also was wondering if I could ….<\/i>“, and I proceeded to describe what I wanted to do with my AmEx card accounts, nothing unique, nothing odd … but a tad bit different.<\/p>\n “Well, we definitely need to take care of this for you and your requests certainly make sense. I’m just trying to think how we can accomplish it the fastest. I can easily take care of your first request, though it’s going to get bogged down in the system … your turn around time is a few weeks. Your second request, no problem, I’m doing that right now … Let’s see, now your third request … hmmmm … I don’t have the authorization to do that, but Customer Service does … and they could do it really quickly … but there’s a bit of a problem because well, the same social security number could create a problem and you’d end up getting re-routed back here and we could still accomplish the task for you, but … it’ll take a few weeks … soooooo …..<\/i>”<\/p>\n “What you’re saying is that if I’m asked, I don’t know the social security number?<\/i>”<\/p>\n “I didn’t say that … but that would certainly accomplish our objective here. May I put you on hold while I contact someone from Customer Service?<\/i>”<\/p>\n “Sure, thanks ! \ud83d\ude42<\/i>”<\/p>\n She then placed me on hold. A few minutes later she came back, telling me she had Julie on the call and that she’d take care of my request … and then proceeded to tell me, as if she was confirming a prior discussion, exactly what I needed to say to Julie …<\/p>\n Two minutes later after repeating what I was told to say to Julie …<\/p>\n My task was more than successfully completed.<\/p>\n Yes dear viewers,<\/p>\n Membership has its privileges.<\/p>\n Especially if you’re using Mr. Underhill’s<\/a> card ! \ud83d\ude42<\/p>\n
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\nIs well worth it !!<\/p>\n