Mwore Things That Make Me Go Hmmmmm
I certainly have a very confrontational relationship with the cable company …
Though I often use the word “hate” in passing … I “hate” very few …
But I completely loathe the cable company.
However, I am a sell-out …
I use cable for my broadband at home.
And yesterday … my connectioooon went down … and though I suspected what the problem was … I went through the standard self-diags to evaluate … all coming back neg which reinforced my previous conclusion … there’s an exposed, loose connection outside … in times of heavy rain, Shaft snow or a thaw … I will lose my connection for about 6 hours on average. Of course, when I call the cable company … it’s the standard … blah, blah, blah … it’s my problem … I own my own modem, so if they have to come out and it’s not the outside line, they’ll charge me … am I sure I checked this … did I do that … we can’t get anyone out there until tomorrow afternoon.
Fine. Whatever.
Now, I knew full well that by the time they showed up … it’d be back and working.
Which it was … when I got home last night … things were moving nicely.
So this morning I called Comcast Technical support to tell them …
It’s working, they don’t need to come out. I won’t be there. But if they’d still like to come check out the exterior connections … they could and call me if they have any questioooons.
Hey, even though I loathe the cable company … I don’t loathe the repairman … there’s no need for him/her to make the trip when it’s back working.
Press 1 for Cable Service
Press 2 for Internet
2
Press 1 if you are call from your home phone
Press 2 if you are call from another phone
2
Please enter your home phone number, area code first
[I punched in my real home phone number]
Press 1 for new service
Press 2 to change your service
Press 3 for technical support
3
Hello, my name is Raul … can I please have your home phone number, area code first.
Hmmmm … what the … I just punched it … did they just ask me to amuse themselves … keep me occupied … does it even transfer to anyone … is it just a wasted question … could I just punch in any number? I was perplexed.
Anyways, I tell him my home phone number and that my connection is back working and then hang up.
But I’m still bothered by the redundacy of the inquiry …
So I decided to perform a test.
I dialed 1-888-262-6300 (Comcast’s Service line).
Press 1 for Cable Service
Press 2 for Internet
2
Press 1 if you are call from your home phone
Press 2 if you are call from another phone
2
Please enter your home phone number, area code first
This time I entered Comcast’s Service line … 888-262-6300
Press 1 for new service
Press 2 to change your service
Press 3 for technical support
3
Hello, my name is Milifont … can I please have your home phone number, area code first.
I gave Milifont my real home phone number.
Thank you. And how may I help you today.
Hmmm … no mention whatsoever of the inconsistent submission of home telephone numbers. Curious.
“Goodness gracious,” (yeah, I really said that … totally made me laugh) … “it looks like you already did … I’m back on-line. Thank you !”
For future reference … I’m not going to bother punching in my real home phone number again.
I really have to find other ways to amuse myself on the drive into the office. 🙂
